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Cisco 100-140 Updated Demo, 100-140 Examcollection Vce

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q58-Q63):

NEW QUESTION # 58
A user in an enterprise environment is experiencing slow connectivity to an internet application.
To determine if the issue is related to network routing, what diagnostic command should a technician use?

A. route print
B. netstat
C. tracert application.example.com
D. ping -t application.example.com

Answer: C

Explanation:
Correct Answer. B. tracert application.example.com Using tracert helps trace the route packets follow to the application's server, highlighting any nodes that cause delays or packet loss, which can contribute to slow connectivity.
Option A is incorrect. Continuous ping (ping -t) can test reachability and average response times but doesn't show the path or identify problematic hops.
Option C is incorrect. route print displays the local routing table, which is static and does not dynamically analyze packet travel.
Option D is incorrect. netstat provides statistics and current connections; it does not analyze the route data takes to a specific destination.

NEW QUESTION # 59
A user reports that their computer crashes when trying to print. After verifying that the printer and computer are correctly connected, what should the technician investigate next to identify the probable cause of the crashes?

A. Instruct the user to print fewer pages at a time
B. Check if there are any updates available for the printer drivers
C. Advise the user to switch to digital documents and avoid printing
D. Recommend replacing the printer with a newer model

Answer: B

Explanation:
If the hardware connections are correct, the next step is to check for updates to the printer drivers. Outdated or corrupt drivers can often cause software crashes when interfacing with the device, making this a likely cause of the problem.
Option B is incorrect because recommending a new printer does not tackle the immediate issue of determining why the computer crashes during printing.
Option C is incorrect because printing fewer pages does not address the underlying cause of the crashes.
Option D is incorrect because advising to avoid printing does not solve the problem but merely circumvents it.

NEW QUESTION # 60
A user needs to check the available disk space on their Windows 10 machine to ensure they have enough room for a new application.
What method should the IT support technician advise the user to use to quickly access this information?

A. Go to Control Panel > Administrative Tools > Computer Management
B. Run the command chkdsk in Command Prompt
C. Right-click on the Start button and select "System"
D. Open "This PC" in File Explorer to view the drives

Answer: D

Explanation:
Correct Answer. B. Open "This PC" in File Explorer to view the drives Opening "This PC" in File Explorer provides a clear and immediate overview of all connected drives and their available space, making it the simplest method for users to quickly check disk capacity.
Option A is incorrect because right-clicking on the Start button and selecting "System" brings up system information, but it does not include details about disk space.
Option C is incorrect because the chkdsk command is used to check the disk for errors, not to display disk space availability.
Option D is incorrect because while Computer Management provides tools to manage disks, it's more complex and less direct than simply using File Explorer for viewing available space.

NEW QUESTION # 61
After updating their system, a user notices that their PC setup no longer goes into sleep mode when expected.
Which Windows tool should they use to identify what is preventing the system from sleeping?

A. Power troubleshooter
B. Event Viewer
C. Device Manager
D. Command Prompt using the powercfg -requests command

Answer: D

Explanation:
Correct Answer. D. Command Prompt using the powercfg -requests command The powercfg - requests command displays which applications and drivers are preventing the system from going into sleep mode. This tool is useful for diagnosing power management issues following updates.
Option A is incorrect because Device Manager does not provide information on what prevents sleep mode Option B is incorrect although the Power troubleshooter can help resolve some power issues, it does not specifically list active power requests Option C is incorrect because while Event Viewer logs system events, it does not specifically list which processes prevent sleep mode

NEW QUESTION # 62
When a user complains about flickering issues while using a DisplayPort connection at a high resolution, what could be a potential cause that the IT support technician should consider first?

A. The graphics card does not support DisplayPort
B. The DisplayPort cable is not certified for the required bandwidth
C. The monitor does not support the resolution being used
D. The DisplayPort cable is too long

Answer: B

Explanation:
Correct Answer. A. The DisplayPort cable is not certified for the required bandwidth DisplayPort cables that are not certified for the required bandwidth may cause flickering issues, especially at higher resolutions. Ensuring that the cable is DisplayPort certified to handle the specific resolution and refresh rate is crucial for maintaining image stability and quality.
Option B is incorrect because while cable length can impact signal quality, certification for bandwidth is more critical for resolving flickering related to high data transfer rates.
Option C is incorrect because the scenario implies the monitor supports the resolution since the issue is flickering, not an inability to display the resolution.
Option D is incorrect because it's assumed that the graphics card supports DisplayPort as the connection is already in use.

NEW QUESTION # 63
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